Managing Armies of Digital Workers + The Value of Human Salespeople with Todd Olson

Written By Ricardo Orozco

This episode is brought to you by Qrvey

Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about:

  • Offloading work from employees to digital workers

  • When most people will opt to chat with an AI agent over a human

  • The need for SaaS apps to transform themselves into agentic apps

  • Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups

  • AI-generated and AI-maintained code and the ease of prototyping

#saas  #analytics  #BI

Ricardo Orozco
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Philosophical Questions on AI & Ted Elliott’s Excitement About the Current State of Software